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Jun 7 / mystery shopper

Another Contact Lens Enquiry

So the company I did the three contact lens enquiries for a couple of weeks ago rang me up last week and asked me if I wanted to do another one which I originally applied for but at the time they rejected me. That’s one thing about working as a mystery shopper, you’re never guaranteed work and some companies use this ridiculous system where they are more likely to give it to you if you are more experienced but which prevents beginners from being able to get work. Anyway I guess I managed to impress them enough to allow me to do another one. I was away last week so said I could do it this week. Having already done three of these before and all of them going pretty smoothly (apart from the car breaking down) I was confident this one wouldn’t be difficult. Which it wasn’t, however the guy who I encountered in the shop had to be one of the most unfriendly people I’ve encountered since becoming a mystery shopper.

The strange thing is it’s never bothered me before as a member of the public, if the staff members aren’t friendly as long as they tell me what I need to know. But since starting this job I definitely notice the massive differences between helpful staff and useless staff. Another reason I like this job is that I assume the mystery shoppers results get read by someone who can make a difference to employing or training up the staff.

So I made the usual enquiry about getting contact lenses, and the staff member said there was nothing he could do until I got an eye test. I know that he could have given me a lot more information like the other three staff members did last month. But whether he was just lazy, rude or ignorant (or all three) he wasn’t helpful or friendly. One thing I’ve learnt in the short space of time of being a mystery shopper is that where as before I would try to make sure the staff were answering the questions I had to report on, I realise that’s not my purpose there. I am simply an observer. I never want to give in a report saying the staff member wasn’t at all helpful or rude, but at the end of the day if the staff member can’t do their job correctly then it is only right they are noticed for it so they can either be trained better or replaced. Similarly the ones that are great at their job should be rewarded.